How do I return an item?
Please contact customer service for more information on returning an item. Thank you.
We have every expectation that you will be pleased with your order. However, we will replace any item that is defective for reason of manufacture or an error on our part at our expense. Also, in the unlikely event that we ship you an item or items different than those which you ordered, we will replace them at our expense.
In addition, you may return anything except the items in the categories below:
Personalized or Custom Items. Any item that has been personalized, monogrammed, engraved or embroidered cannot be returned, unless the mistake was ours. If the mistake was ours, we will replace the item(s) in question. Please also know that: (a) orders of personalized items, once placed, cannot be canceled, changed or returned; (b) personalized items require 2 to 5 business days to process before they are shipped; and UPS does not deliver on weekends or holidays.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 21 days of your purchase.
Please email email@example.com to request a refund and we will assign you RMA number (return merchandise authorization)
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
You may return new, unopened items (non personalized) in their original packaging within 21 days of your delivery date for an exchange or full refund, less the original shipping charges and a 20% re-stocking fee. Unfortunately, we cannot accept returns past 21 days calculated from the UPS, FedEx, or USPS delivery date. Please insure your parcel as we will not be able to offer you credit on any merchandise that is damaged or lost in return transit.
If the returned item(s) causes your order to fall below our free shipping threshold, you will be subject to the original shipping charges. If you return an entire order which received free shipping, you will be responsible for the original shipping on the order. Please note that customers are responsible for paying for return shipping, except in the instance where an error was made by us.
An order may not be cancelled once it has shipped from one of our facilities. Please keep in mind that we frequently ship on the day of your order or within one business day on orders of non-personalized items. Some of our suppliers are very quick in packing orders and making them ready for pickup by FedEx or UPS. Once an order has been packaged by one of or suppliers and placed in its shipping queue it may not be canceled, even if the order was placed on the same day as the cancellation request. Personalized of Custom orders may not be canceled.
Typographical Pricing Errors
On occasion, a typographical pricing error may appear on a product page on our website. In such instances we reserve the right to cancel the order and refund the order.